Service Operations Specialist

Products and Cloud Engineering & Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to deliver true automation for the CFO’s office. As a global team, they create and execute the product strategy, new product innovations, roadmap, design, product development, and product launches for Basware’s global product portfolio. Together with other Baswareans, Products and Cloud Engineering & Operation ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

The Cloud Operations is responsible for the successful postproduction operations of all global Basware services.

One PDF & GW Operations unit is established to govern the implementation standards of Basware services related to processing of PDF Business documents, provide quality assurance through pre-go-live project quality gate reviews in collaboration with Scan and capture partners, and through post go-live feedback analysis.

We are now looking for a Service Operations Specialist to join our Quality Assurance team.

• The Operations Specialist performs the pre go-live project reviews of all new SmartPDF and Scan & Capture projects to ensure that the project meets the implementation standards and is equipped with necessary data to commit to service and quality SLAs.
• Will be accountable of performing project reviews of all new projects as per the defined process and give approval for a project to move into development.
• Collaborate with different teams and partners during quality gate reviews.
• Provide consulting to professional services for queries related to project implementation guidelines, product capabilities, best practices, etc.
• Perform quality gate of change request.
• Own templates of project documents and its maintenance and updates.
• Work on assigned quality-oriented projects and lead quality improvement workshops with the customer.
• Facilitation of training/coaching and enforcement to dependent Basware organizations & customers.
• Take part in customer facing meetings as subject matter expert of SmartPDF and S&C services to address quality issues or escalations.
  
  

,

As a Service Operations Specialist, you will be working in close collaboration with our professional services consultants and scan & capture partners in activities related to new project implementations and quality improvement.

The ideal candidate has a strong quality driven customer focused mindset. Person is used to work independently as well not afraid of cross-functional activities and enjoys technical challenges.

Work is mostly performed during normal office hours but willingness to on demand work outside std. office hours is required.

Candidate Qualifications

• Good technical knowledge of Basware Network solutions
• Work experience with SmartPDF and Scan & Capture end to end process
• Experience of working in a customer facing environment
• Application support experience
• Basic XML skills
• P2P knowledge is seen as an advantage