Sr Systems Support Engineer (Service Now, SSL) - Req 2261

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Altera is committed to the growth and development of our associates. Does the job description below look like a great fit for your skill set? Feel free to apply! (If the hiring team determines that you're a qualified candidate for the opening, we'll ask you to share the news with your current manager before moving you forward in the process.). If you'd prefer, reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application.



Key Responsibilities

• Manage the procurement, deployment, renewal, and revocation of SSL/TLS certificates.
• Help maintain an accurate inventory of all certificates in use across the organization.
• Monitor certificate expiry dates and proactively manage renewals.
• Work with internal teams to ensure certificates are correctly installed and configured.
• Troubleshoot SSL-related issues (e.g., browser errors, expired certificates, misconfigurations).
• Implement automation for certificate issuance and renewal .
• Provide documentation, training, and guidance on SSL best practices to development and operations teams.
  
  

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of experience in system administration or support engineering.
• Basic understanding of SSL/TLS and how certificates are used for secure communication.
• Comfortable using command line and scripting tools (e.g., PowerShell).
• Strong experience managing SSL certificates across diverse environments.
• Familiarity with web servers, load balancers (F5), and DNS.
• Understanding of SSL/TLS protocols, HTTPS, and PKI fundamentals.
• Experience with ITSM tools such as Service desk/ServiceNow and PowerBI is an added advantage.
• Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
• Availability to work in a 24x7 environment (9 Hours shift), including evenings, weekends, and on-call rotations as required.
• Strong attention to detail and willingness to learn.
  
  
  
  

Preferred Qualifications

• Understanding of LogicMonitor, Azure, Ticketing tools (Service Now)
• Understanding healthcare application is an added advantage.
• Knowledge of ITIL best practices and frameworks.
  
  

Education:

• Bachelor's Degree in computer science/IT.
  
  

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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