Customer Quality Analyst

Cummins India


Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
Remote
Description

Key Responsibilities:

  • Develop an understanding of customer expectations and requirements for quality with the support of senior quality members.
  • Contribute to and support closing action plans for customer quality issues, including product, supply chain, or process-related.
  • Use customer-centric metrics to prioritize customer quality issues.
  • Develop external relationships and support external quality communications under supervision.
  • Contribute to process improvement efforts.
  • Support the identification of problems, prioritization of actions, and may lead Six Sigma projects or continuous improvement actions.
  • Support the implementation of the vision and strategy for the Customer Quality organization.

Responsibilities

Qualifications:

  • College, university, or equivalent degree required, preferably in Engineering or a related technical or scientific subject.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Competencies

  • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
  • Problem Solving: Solves problems and may mentor others on effective problem solving by using a systematic analysis process leveraging industry-standard methodologies.
  • Project Management: Establishes and maintains the balance of scope, schedule, and resources for a temporary effort (a “project”).
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
  • Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Quality Influence: Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and influence outcomes to ensure balanced decisions inclusive of Quality priorities.
  • Quality 4.0: Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management.

Qualifications

Skills:

  • Strong team management skills.
  • Excellent communication and interpersonal skills.
  • Ownership and self-drive for value addition.
  • Analytical and problem-solving abilities.
  • Ability to adapt and thrive in a fast-paced environment.
  • Ability to work collaboratively with all stakeholders.
  • Proficiency in Microsoft Office Suite and presentation skills.

Experience

  • 8+ years of experience in Supply Chain/Customer Claims Management, including people management.
  • Experience in managing a team of 5+ employees preferred.
  • Experience in high-impact continuous improvement or Six Sigma projects preferred.
  • Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region.

Work Conditions

  • Ready to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST).
  • 2 days work from home and 3 days work from office with free transport facility for both shifts.

Job Quality

Organization Cummins Inc.

Role Category Remote

Job Type Exempt - Experienced

ReqID 2414829

Relocation Package No
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