Customer Support Executive in Jaipur

Key Responsibilities

• Customer Interaction:
  
  

Handle inquiries, complaints, and requests via phone, email, chat, or social media.

Initiate contact with customers for issue resolution and follow-ups.

• Issue Resolution:
  
  

Identify and resolve customer issues in a timely manner.

Escalate complex issues when necessary.

• Communication Skills:
  
  

Communicate information clearly and empathetically.

Record and document customer interactions.

• Process Improvement:
  
  

Gather feedback for process improvement.

Propose improvements based on customer feedback.

• Cross-Functional Collaboration:
  
  

Collaborate with other departments.

Provide product feedback to relevant teams.

• Time Management:
  
  

Manage time effectively for high-volume support.

Priorities and address urgent issues promptly.

• Compliance:
  
  

Ensure adherence to company policies and regulations.

Protect customer data and privacy.

• Multichannel Support:
  
  

Provide consistent support across various channels.

• Documentation:
  
  

Maintain detailed records of customer interactions.

Provide regular reports on support trends.

This streamlined list highlights the core responsibilities of a Customer Support Executive in a more concise format.

About Company: A beautiful melange of art, and artisans, DVK Handicrafts is a medium that celebrates local Indian crafts globally. Working in harmony with the immensely passionate artisans of our village, we present to you our culturally rooted products that are an ode to Indian handicrafts. Providing a platform to such groundbreaking artisans of our hometown and taking their talent to the world gives us strength, mission, and a sense of purpose. We are DVK Handicrafts - an artisan-driven manufacturing, exporting, and wholesale supply company launched in 2015 in our homeland, Rajasthan.

We offer an extensive range of bedroom, dining, clothing, and home decor, all in our authentic hand-block prints, Shibori, Indigo, Dabu print, and other stitching and printing processes. Our collection consists of products in 100% cotton fabrics that last you a lifetime and become a part of your home.