Analyst-Dispute Management

Job Requirements

Roles & Responsibilities:

'-Prepare necessary documents/Information from internal and external stake holders for investigation of disputed cases

'-Supporting customers about the dispute process with respect to the fraudulent transactions identified

'- Assist in investigations and inquiries on identified and suspicious accounts

'-Analyzing & understanding the major fraud trends going across the market

'-Ensure accurate and appropriate responses to disputes

'-Comply with regulatory requirements and internal guidelines

'-Compiles and routes reports capturing status of current cases

Secondary Responsibilities

'- Stay abreast with global market trends and competitor strategies in key markets

Key Success Metrics

'Portfolio Quality