Associate Customer Service Manager

Job Requirements

Job Title: Associate Customer Service Manager

Company Name: IDFC FIRST Bank

Job Type: Full-Time

Job Category: Retail Banking

Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations

Location: Raipur, Chhattisgarh, India

Additional Parameters

IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Service Manager. As a leading financial institution, we are committed to providing exceptional service to our customers and we are looking for someone who shares this passion.

Key Responsibilities

• Manage and oversee the daily operations of the branch, ensuring efficient and effective customer service delivery
• Develop and maintain strong relationships with customers, providing personalized and timely assistance with their banking needs
• Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to increase customer satisfaction and retention
• Train and mentor branch staff to ensure they are equipped with the necessary skills and knowledge to provide excellent customer service
• Collaborate with other departments to develop and implement new products and services to meet the needs of our customers
• Ensure compliance with all banking regulations and policies, maintaining a high level of integrity and professionalism at all times
• Handle and resolve customer complaints and inquiries in a timely and satisfactory manner
• Conduct regular audits to ensure accuracy and completeness of branch operations and transactions
• Stay updated on industry trends and developments, and make recommendations for process improvements and enhancements to customer service delivery
  
  

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 3 years of experience in retail banking, with a focus on customer service and branch operations
• Strong leadership skills and the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Sound knowledge of banking regulations and policies
• Proficient in Microsoft Office and banking software
• Ability to work in a fast-paced and dynamic environment
• Willingness to work flexible hours, including weekends and holidays
  
  

If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company. Join our team and be a part of our mission to provide financial solutions that empower our customers and communities.