Unit Manager - Risk Containment Unit/Senior Unit Manager - Risk Containment Unit

Location Name: Pune Corporate Office - Fountainhead

Job Purpose

“This position is open with Bajaj Finance ltd.”

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•  Ongoing review of Process design for an effective operational process with an objective of zero process gap and 0 fraud exposure
•  Establish and lead Center of Excellence for Risk Containment Unit
  
  
  

Duties And Responsibilities

•  Planning
•  Interact with respective process owners within Risk Containment Unit to identify the problem areas and brainstorm on probable solutions
•  Track all open issues, new developments for effective monitoring and timely closure
•  Review changes in the front-end applications that have an impact on the fraud risk or exposes customer’s data to the external parties
•  Horizontal review of all products to replicate best practices as per the requirements and design of respective products
•  Planning of Annual Operating Projects for the Unit as well as Long Range plans to optimize the operational processes and introduce new technologies
•  Carry POCs/Pilots to validate the benefit hypothesis before creation of requirement documents
•  Business testing of new functionalities before deployment to ensure all scenarios are covered
•  Post-production movement tracking of functionalities
•  Execution
•  Review important operational metrics (TAT/Touch/Friction/Productivity/Throughput) and ongoing KPI/KRI monitoring to assess effectiveness/functioning of deployed capabilities
•  Continuous RCSA on the entire process lifecycle to determine the gaps that have led to frauds or may lead to frauds in future
•  Engage with Business/COE functions for new plans/projects, so that the RCU adjustments can be done well in advance
•  Collaborate with the RCU team on field as well as HO
•  Conduct feasibility analysis through cost and efforts involved vis-à-vis benefits
•  Team management and coaching
•   MAJOR CHALLENGES
  
  
  

(Challenges faced on an on-going basis in carrying out the job)

 Ongoing changes across the Business processes horizontally which are completely different in nature for each business ranging from B2B business to Payments to B2C & SME

 Smaller changes within the ecosystem that impacts the front-end as well as back-end processes

 Collaboration with multiple business/risk/CoE teams to ensure all products are covered

 Multiple projects/tasks within each product and stringent timelines

 Requirements keep changing even after the BRD has been signed off and there is a need to go back to the development team. This impacts project timelines and creates friction as a lot of the work needs to be re-done.

Educational Qualifications

Required Qualifications and Experience

•  Qualifications
  
  
  

 Minimum Qualification: MBA (IT/ Operations) preferred

•  Work Experience
  
  
  

 Minimum 2+ years of experience in COE or PMO role with basic understanding of lending process

 Ability to straddle across both functional and technical side, flexibility and humility

 Logical reasoning

 Acumen to understand fraud trends and setup detective/preventive controls

 Hands on experience of Salesforce platform is preferable