Sr Support Engineer

Date: 4 days ago

Contract type: Part time

Remote

Providing technical support to clients by identifying and resolving hardware or software issues
Monitoring network activity and identifying performance issues that may need to be addressed by

IT support staff

Coordinating and participating in team meetings to discuss new technology initiatives
Installing, configuring, and troubleshooting computer hardware components such as processors,

memory, and hard drives

Analyzing data from logs and other sources to identify and resolve problems with computer

networks or applications

Designing or updating computer networks or operating systems to improve performance or

functionality

Maintaining documentation of all actions taken during the troubleshooting process
Determining the cause of problems and suggesting solutions for problems related to computer

hardware or software

Developing plans for disaster recovery in case of system failure or data corruption
Work closely with all levels of customer and external engineers and management on the most

complex problems

Prioritize workload and advance technical problems where appropriate to the next level of

expertise

Effectively prioritize and manage personal list of outstanding customer queries
Utilize ticketing system to track all support calls
Manage workload efficiently while being able to resolve time-critical situations professionally
Analyze business requirements for applications and customer deliverables

JD for CD

While providing production support should be involved working closely with development team

to develop, design solutions

Based on in depth analysis of the requirements design, develop and deploy high performance and

scalable applications in the area of TV and entertainment guidance

Provide in depth technical support to Production applications to ensure timely deliveries to

customers in accordance with Service Level Agreements

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