Pre Sales Executive

External Description

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  Make outgoing calls to potential customers to schedule high quality leads for sales
• .Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
• .Seize opportunities to upsell services when they arise
• .Follow up with potential customers in a timely manner if necessary
• .Manage a large number of outbound calls in a timely manner
• .Document all call information in the CRM according to standard operating procedures
• .Meet personal/team qualitative and quantitative targets
• .Possess strong knowledge of Livspace services to identify customer needs when qualifying them
• .Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue
• .Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness
• .Schedule Experience Centre visits with our design team as per defined process
• .Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints
• .Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time
• .Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints
• .Communicate effectively and professionally in all forms of communication with internal and external customers

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External Skills And Experti

• seA graduate in any stream (10+2+3 regular educatio
• n)2-5 yrs of relevant experience in telesales, inside sales or simil
• arFamiliar with CRM & cloud telephony systems and practic
• esCustomer focussed and adaptable to different personality typ
• esHave the ability to multitask, set priorities and manage time effective
• lyPossess previous experience in a call centre dealing with Indian consumer
• s.Superior listening, verbal, and written communication skil
• lsProficient in spoken English with proper grammar & fluen