Senior Executive - RSP Operations

RSP COORDINATOR

Job Title RSP COORDINATOR

Function Operations

Reporting to Rsp Operations Head

• Purpose
  
  
  

Responsible for handling Rsp management of all service partners in the Area including partner identification thru Branch Ops, on-boarding, start-up support, capability building and evaluation

• Key Responsibilities
  
  
  

Responsibilities

• Support the Rsp Head - Operations in the formulation of annual Reach plan for RSPs & RspFs; Work closely with the operation team to identify RSP/RSPF requirements in the Area and forward the same to the Rsp Head - Operations
• Identify potential service partners in the Area and forward the same to Rsp Head - Operations
• Support the Rsp Head - Operations in the empanelment of new service partners in the Area
• Conduct the induction program for all service partners in the Area
• Conduct all relevant operations trainings for all service partners in the Area
• Responsible for efficient functioning of all service partners in the Area
• Conduct regular audits of service partners in the Area in terms of adherence to statutory requirements, service level agreements etc.; Highlight any deviations to the Regional Head - Channel Partner Development (Rsp Ops Head) and take corrective actions, if any
• Monitor service partner performance on a regular basis
• Key Result Areas and Key Performance Indicators
  
  
  

S. No Key Result Areas Key Performance Indicators

• Reach expansion
• Drive activities related to setup of service partners as per defined timelines
• Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs, RSP Fs,) for the Area
• Service Performance of Service Partners
• Operational Performance of
• RSPs
• Rsp F
• Capability building of service partners
• Conduct/ delivery of routine operations training programs for RSPs/RspF as per plan
• Conduct of training/ capability building programs for RSPs/RspF for rollout/ launch of new products or new processes
• % Coverage of RSPs/RspF in operations training programs
• Ensure Performance Driven Culture
• Adherence to Performance Management system timelines and guidelines
• Attrition
• % RSPs and RspF attrition in the Area
• Drive Operations Process Efficiency and
  
  
  

capability

• % Increase in Service partner operational productivity in the Area (measured as shipments/ employee)
• Ensure Security of Shipments
• Number of open security related cases in Area RSP Locations
• Ensure Regulatory Compliance
• Compliance to all applicable regulatory requirements in Rsp locations
• Ensure Productivity Monitor
• To Monitor RSP Locations Rsp productivity % and maintain the balance.
• Drive service quality and excellence in
  
  
  

the region service partners

• Overall service quality in the particular Area service partners for all products in terms of Net Service Levels (NSL)
• Delivery performance as per transit time for all products
• % Undelivered shipments
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload