GeoSpatial Analyst MAP
Cognizant
Date: 3 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Summary
The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance.
Responsibilities
Certified Geographic Information Systems (GIS) Professional
The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance.
Responsibilities
- Analyze geospatial data to support service desk operations and improve app support efficiency.
- Collaborate with cross-functional teams to identify and resolve technical issues related to geospatial applications.
- Develop and implement strategies to optimize service desk workflows in a hybrid work model.
- Provide technical expertise in geospatial technologies to enhance service delivery and customer satisfaction.
- Monitor and evaluate service desk performance metrics to identify areas for improvement.
- Conduct regular assessments of geospatial applications to ensure optimal functionality and user experience.
- Utilize geospatial data to generate insights and recommendations for service desk enhancements.
- Support the integration of geospatial technologies into existing service desk processes.
- Facilitate training sessions for service desk staff on geospatial application usage and best practices.
- Maintain up-to-date knowledge of industry trends and advancements in geospatial technologies.
- Collaborate with IT teams to ensure seamless integration of geospatial applications with other systems.
- Develop documentation and guidelines for geospatial application support and troubleshooting.
- Ensure compliance with company policies and standards in all geospatial-related activities.
- Possess strong analytical skills to interpret geospatial data effectively.
- Demonstrate proficiency in service desk app support and hybrid work models.
- Have experience in monitoring and improving service desk performance metrics.
- Show ability to collaborate with cross-functional teams for problem-solving.
- Exhibit knowledge of geospatial technologies and their application in service desk operations.
- Display excellent communication skills for training and documentation purposes.
Certified Geographic Information Systems (GIS) Professional
See more jobs in Coimbatore, Tamil Nadu