Customer Success Analyst
Informatica
Date: 3 days ago
City: Bengaluru, Karnataka
Contract type: Full time
Build Your Career at Informatica
We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world’s most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
Customer Care Analyst
We're looking for an Customer Care Analyst candidate with experience in managing a quota, Customer Success, and Renewals, to join our team in Bangalore -hybrid .
You will report to the Associate Manager - Customer Care
You will be responsible for multiple commercial programs within our Global Customer Support organization.
Technology You'll Use
Salesforce, PowerBI
Your Role Responsibilities? Here's What You'll Do
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.
We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world’s most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
Customer Care Analyst
We're looking for an Customer Care Analyst candidate with experience in managing a quota, Customer Success, and Renewals, to join our team in Bangalore -hybrid .
You will report to the Associate Manager - Customer Care
You will be responsible for multiple commercial programs within our Global Customer Support organization.
Technology You'll Use
Salesforce, PowerBI
Your Role Responsibilities? Here's What You'll Do
- Owning an annual quota of positioning services by using a multi-channel approach to our existing customers
- Responsible for weekly reporting and forecasting
- Drive commercial programs for our Global Customer Support organization
- Provide cross-functional support to our Renewals and Success organization
- Night-shift role supporting North America customer and internal teams
- Experience in Customer Success and/or Software Renewals
- Focus on targets with a drive to overachieve
- Successfully manage multiple stakeholders
- 3+ years in Renewals and/or Customer Success experience
- Familiarity with Salesforce
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.
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