Manager, Channel Marketing (L09)

JOB_POSTING-3-70720-1

Job Description

Role Title: Manager, Channel Marketing (L09)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview

The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.

Role Summary/Purpose

The selected candidate will be part of Performance Marketing Organization rolling up to Synchrony, India, Hyderabad. The Manager, Channel Marketing is responsible for ensuring thoughtful, on time delivery of Direct Marketing projects supporting Synchrony client marketing campaigns. This role manages list selection and segmentation, build, audit and deployment of marketing campaign emails, direct mails, mobile messages and files. The Campaign Marketing Manager is an expert in project management, process best practices and channel execution capabilities

Key Responsibilities

• Liaise with Client Marketing Team and stakeholders within Performance Marketing to deliver effective and timely direct marketing campaign projects
• Manage the file selection, segmentation and facilitate accurate execution of Synchrony direct marketing campaigns
• Work within designated channel platforms to build and successfully launch direct marketing campaigns.
• Perform creative and data auditing and testing to ensure campaign accuracy
• Act as Subject Matter Expert in channel platform capabilities
• Drive data driven campaign results back to client teams for continuous campaign improvement.
• Update workflow management tool in real time to inform Pod managers and project initiators on campaign project status and timing
• Work within agile, fast-paced marketing environment
• Continued cross-channel upskilling in email, direct mail and mobile campaign execution, and other channels as added
• Utilize Cosmos Workfront tool to ensure all campaigns meet required campaign approval, retention, testing, launch and documentation requirements within the Campaign Execution L3 process.
• Support Business CTC (Critical To Quality) management by driving process enhancement and efficiency
• Ensures adherence to company purchase order and including compliance with records retention, invoice management and procedures.
• Perform other duties and/or special projects as assigned.
• Lead email marketing audits to assess campaign performance, identify areas for improvement, and implement best practices
• Monitor and report on key email marketing metrics, providing insights and recommendations for continuous improvement
• Contribute to process simplification and automation initiatives to streamline email campaign creation and deployment
  
  

Required Skills/Knowledge

• Bachelor’s degree in any discipline or MBA in marketing/Digital marketing with a minimum of 3 years of experience in building and deploying email campaigns via ESP (email service provider) or in lieu of a degree, 5 years of experience in building and deploying email campaigns via ESP.
• Minimum 3 years of email and direct mail marketing channel experience, with hands-on experience building, testing, auditing, and deploying commercial emails
• Minimum 3 years of experience with an enterprise email service platform: PCM/Harmony (or) Zeta (or) SFMC (Salesforce Marketing Cloud)
• Exposure to project management tools: COSMOS Workfront (or) MRM (or) Jira (or) ProofHub etc.
• Minimum 3 years of experience working with US stakeholders/ Offshore Clients
• Proficient with MS Office suite including Outlook, Word, Excel, and PowerPoint
• Strong project management skills and attention to detail
• Exposure to Marketing and retail concepts
• Strong written & verbal communication skills
• Good team player
  
  

Desired Characteristics

• Understanding of US credit card or retail business
• Exposure to Marketing databases
• Proven ability in delivering and reviewing projects with clients and peers.
• Exposure to any project management tool
• Exposure to Digital platforms
  
  

Eligibility Criteria

Bachelor’s degree in any discipline or MBA in marketing/Digital marketing with a minimum of 3 years of experience in building and deploying email campaigns via ESP (email service provider) or in lieu of a degree, 5 years of experience in building and deploying email campaigns via ESP.

Work timings: 2pm -11pm IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L4+ employees can apply.
  
  

Grade/Level: 09

Job Family Group

Marketing