Associate Program Manager

Job Description

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

Do you have an entrepreneurial mindset and the drive to run a business? As an Associate Program Manager, you will take full ownership of a visa processing center, managing both daily operations and long-term growth. This is not just a job—it’s an opportunity to lead from the front, deliver outstanding customer experiences, and directly contribute to the company’s success. Think of it as running your own mini-startup within the organization.

The Job

• Own and Operate the visa processing center, taking full accountability for its performance as if it were your own business.
• Lead a Team: Manage, mentor, and support the visa operations team to ensure seamless, efficient service delivery.
• Drive Process Excellence: Streamline operational workflows, boost productivity, and ensure strict compliance with visa and legal regulations.
• P&L Ownership: Handle budgeting, forecasting, cost control, and profitability like a true business owner.
• Strategic Growth: Identify and implement strategies to grow center performance—optimize footfall, improve turnaround times, and enhance customer satisfaction.
• Customer Experience: Act as the point of escalation, resolve issues proactively, and build strong, trust-based relationships with clients and applicants.
• Team Development: Ensure team members are well-trained, motivated, and aligned with service expectations.
• Data Security & Compliance: Safeguard customer data by enforcing robust confidentiality and security measures.
• Performance Reporting: Track and report operational metrics, insights, and suggestions directly to senior leadership with autonomy to propose changes.
  
  

Qualifications

• Bachelor’s degree in Business, Management, or related field.
• Prior experience in operations or service delivery, preferably in a team lead, business management, or similar role.
• Demonstrated leadership and team management capabilities.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Excel and Word.
• Highly organized, detail-oriented, and able to perform under pressure.
• Ability to juggle multiple priorities and work towards tight deadlines.
• Immediate joiners preferred.