Learning Manager, Sort Center, Sort Center L&D
Amazon
Date: 1 day ago
City: Surat, Gujarat
Contract type: Full time

Description
At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC.
Key job responsibilities
Company - ATSPL - Gujarat
Job ID: A2995013
At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC.
Key job responsibilities
- Training Program Implementation
- Deploy network-standard training programs for associates, managers, and trainers, including training needs analysis, cross-training, and leadership development.
- Ensure consistent execution of structured onboarding and upskilling programs aligned with Amazon’s operational standards.
- Trainer Development & Deployment
- Oversee the development, scheduling, and performance of trainers, ensuring productivity and effectiveness in delivering learning programs.
- Provide coaching, feedback, and guidance to trainers to ensure continuous skill enhancement.
- Operational Collaboration & Planning
- Partner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules.
- Act as a proactive partner with internal stakeholders to drive improvements in safety, quality, productivity, and customer experience metrics.
- Content Management & Compliance Tracking
- Manage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards.
- Track training completion and effectiveness, maintaining visibility on associate and leadership development progress.
- Facilitation & Stakeholder Engagement
- Lead workshops and hands-on training sessions for operational associates, ensuring compliance with Amazon policies and procedures.
- Work closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity.
- Oversee the development of facilitators and trainers, ensuring consistent delivery of learning programs.
- Performance Evaluation & Data-Driven Insights
- Establish metrics to evaluate training effectiveness, operational efficiency, and learning impact.
- Drive continuous feedback loops, conduct learning assessments, and suggest improvements to optimize training impact.
- Proactively identify challenges in SC operations and implement learning-based solutions for problem resolution.
- Utilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives.
- Bachelor’s Degree from an accredited university or 2+ years of experience at Amazon
- 5+ years of relevant experience in training, learning & development, operations, or leadership roles
- Proven ability to coach, mentor, and deliver performance-related training
- Strong data analytics skills, including proficiency in advanced Excel strategies for interpreting operational insights
- Expertise in training facilitation, ensuring effective communication across diverse teams
- Proficiency in MS Office Suite, email, and general computer applications
- Demonstrated ability to prioritize, manage, and complete projects within tight deadlines
- Experience in goal setting and strategy development, aligning department objectives with broader organizational priorities
- Ability to effectively train and engage peers, hourly associates, and exempt personnel
- Master’s Degree in a related field (Learning & Development, Operations, Business Management, etc.)
- Proven track record showing progression in Training/Learning Management over the last 5+ years in manufacturing, production, or distribution leadership roles
- Ability to adapt to fast-paced, dynamic environments, navigating ambiguity with confidence and agility
- Strong desire to thrive in a rapidly growing, evolving business landscape
- Experience in Kaizen and Continuous Improvement, driving operational efficiency through structured learning methodologies
Company - ATSPL - Gujarat
Job ID: A2995013
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