Learning Manager, Sort Center, Sort Center L&D

Amazon


Date: 1 day ago
City: Surat, Gujarat
Contract type: Full time
Description

At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC.

Key job responsibilities

  • Training Program Implementation
  • Deploy network-standard training programs for associates, managers, and trainers, including training needs analysis, cross-training, and leadership development.
  • Ensure consistent execution of structured onboarding and upskilling programs aligned with Amazon’s operational standards.
  • Trainer Development & Deployment
  • Oversee the development, scheduling, and performance of trainers, ensuring productivity and effectiveness in delivering learning programs.
  • Provide coaching, feedback, and guidance to trainers to ensure continuous skill enhancement.
  • Operational Collaboration & Planning
  • Partner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules.
  • Act as a proactive partner with internal stakeholders to drive improvements in safety, quality, productivity, and customer experience metrics.
  • Content Management & Compliance Tracking
  • Manage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards.
  • Track training completion and effectiveness, maintaining visibility on associate and leadership development progress.
  • Facilitation & Stakeholder Engagement
  • Lead workshops and hands-on training sessions for operational associates, ensuring compliance with Amazon policies and procedures.
  • Work closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity.
  • Oversee the development of facilitators and trainers, ensuring consistent delivery of learning programs.
  • Performance Evaluation & Data-Driven Insights
  • Establish metrics to evaluate training effectiveness, operational efficiency, and learning impact.
  • Drive continuous feedback loops, conduct learning assessments, and suggest improvements to optimize training impact.
  • Proactively identify challenges in SC operations and implement learning-based solutions for problem resolution.
  • Utilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives.

Basic Qualifications

  • Bachelor’s Degree from an accredited university or 2+ years of experience at Amazon
  • 5+ years of relevant experience in training, learning & development, operations, or leadership roles
  • Proven ability to coach, mentor, and deliver performance-related training
  • Strong data analytics skills, including proficiency in advanced Excel strategies for interpreting operational insights
  • Expertise in training facilitation, ensuring effective communication across diverse teams
  • Proficiency in MS Office Suite, email, and general computer applications
  • Demonstrated ability to prioritize, manage, and complete projects within tight deadlines
  • Experience in goal setting and strategy development, aligning department objectives with broader organizational priorities
  • Ability to effectively train and engage peers, hourly associates, and exempt personnel

Preferred Qualifications

  • Master’s Degree in a related field (Learning & Development, Operations, Business Management, etc.)
  • Proven track record showing progression in Training/Learning Management over the last 5+ years in manufacturing, production, or distribution leadership roles
  • Ability to adapt to fast-paced, dynamic environments, navigating ambiguity with confidence and agility
  • Strong desire to thrive in a rapidly growing, evolving business landscape
  • Experience in Kaizen and Continuous Improvement, driving operational efficiency through structured learning methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ATSPL - Gujarat

Job ID: A2995013
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