Network Engineer
Tech Mahindra
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
Job Summary
The expectation for the position is to have an exposure to traditional voice, and IP Telephony technologies. The role must display outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, TDM, and SIP Trunking primarily, in an AVAYA infrastructure. ¿ Provide support, and steady state maintenance of the telecommunications infrastructure. This includes, but is not limited to, the Avaya phone systems (5.x, 6.x), voicemail systems and transmission facilities internal and external. ¿ Support the telecom infrastructure plan for the expansion and enhancement of current ACD, IVR, CMS, AES, CTI, VoIP, WFM, SM, SBC and CM across the organization. ¿ Work with vendors to troubleshoot and evaluate products, Discover, identify and solve problems that develop in telecom systems. Fix issues and/or work with vendors as appropriate. ¿ Support the integrity of telecom hardware and software to ensure a continuous, smooth and seamless operating environment. ¿ Provide excellent, timely customer service to clients and staff for installations, moves and planning of telecom service. ¿ Communicate effectively with supervisor, staff, member stations, service providers, and others in the field. Effective Customer handling capabilities.
The expectation for the position is to have an exposure to traditional voice, and IP Telephony technologies. The role must display outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, TDM, and SIP Trunking primarily, in an AVAYA infrastructure. ¿ Provide support, and steady state maintenance of the telecommunications infrastructure. This includes, but is not limited to, the Avaya phone systems (5.x, 6.x), voicemail systems and transmission facilities internal and external. ¿ Support the telecom infrastructure plan for the expansion and enhancement of current ACD, IVR, CMS, AES, CTI, VoIP, WFM, SM, SBC and CM across the organization. ¿ Work with vendors to troubleshoot and evaluate products, Discover, identify and solve problems that develop in telecom systems. Fix issues and/or work with vendors as appropriate. ¿ Support the integrity of telecom hardware and software to ensure a continuous, smooth and seamless operating environment. ¿ Provide excellent, timely customer service to clients and staff for installations, moves and planning of telecom service. ¿ Communicate effectively with supervisor, staff, member stations, service providers, and others in the field. Effective Customer handling capabilities.
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