IT Support Specialist (Remote)
F6S
Date: 3 weeks ago
Contract type: Contractor
Remote
About F6S
F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.
We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.
About The Role
This role provides first-line software support for popular software like Google Workspace, Microsoft, AWS and other popular solutions.
On a typical day as an IT Support Engineer, you will:
F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.
F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.
We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.
About The Role
This role provides first-line software support for popular software like Google Workspace, Microsoft, AWS and other popular solutions.
On a typical day as an IT Support Engineer, you will:
- Provide first-line software support to company end-users.
- Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office, Licenses), AWS and other popular solutions.
- Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line.
- Follow specifications and documentation for each software vendor platform to diagnose and resolve common issues at first-line.
- 2+ years of experience in IT or Technical Support in a managed service provider (MSP) environment.
- Experience supporting a high volume of clients at first-line support
- Strong experience with either Google Workspace (Google Workspace Admin panel), Microsoft (Microsoft Admin Portal) or AWS admin functionality
- Strong experience with license management for Google, Microsoft or AWS.
- Strong experience working in a ticketing system
- Experience working in a KPI driven environment
- Excellent English communication skills (written and verbal).
- Flexible working hours
- Fun and rewarding environment with skill and career progression
- Continuous technical training and certification
- Paid vacation allowance
- Birthday gifts :)
F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.
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