Program Manager, Global Repair Operations

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Bengaluru, Karnataka, India.Minimum qualifications:

• Bachelor's degree in computer science or equivalent practical experience.
• 2 years of experience in program or project management.
• Experience in operations management, vendor management, process improvement, performance management, supply chain management, and customer satisfaction.
  
  

Preferred qualifications:

• Experience in the consumer electronics industry, supply chain and vendor management.
• Experience with program management in driving cross-functional initiatives.
• Ability to design, launch, and manage operations while meeting schedules, budgets, and key performance indicators (KPIs), and interacting with vendors, executives, and internal stakeholders.
• Excellent investigative and problem-solving skills with the ability to identify and resolve issues.
  
  

About the jobA problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments (desktop, mobile, applications). The products provide enterprises, and ultimately end users, the ability to utilize and manage their services at scale. We build innovative and compelling software products—from apps to TVs, from laptops to phones—that have an impact on people’s lives across the world.

Responsibilities

• Design and deliver program communication plans in collaboration with program stakeholders ensuring they have the insights they need to make decisions.
• Improve the customer experience for product returns and repairs, ensuring efficient and service aligning with global strategy.
• Manage relationships with local service vendors, including agreement negotiations, performance management, and the launch of new operational and systems capabilities.
• Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
• Collaborate with regional and global teams to develop programs that enhance the customer support experience.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .