Team Lead- Tele Caller

Company Overview

Career Craft Consultants India Pvt Ltd is a dynamic company in the education industry, based in Gujarat. With a dedicated team of 51-200 employees, we strive to provide exceptional consultancy services. For more information, visit our website at careercraftconsultants.co.in.

Job Overview

We are looking for a motivated Mid-Level Team Lead Tele Caller to join our team in Vadodara. This is a Full-Time position where the successful candidate will lead and manage our tele-calling team, focusing on lead generation and performance enhancement to achieve company goals.

Qualifications and Skills

• Demonstrated ability in team leadership to guide, mentor, and oversee tele-calling staff performance (Mandatory skill).
• A proven track record in lead generation with an emphasis on setting and achieving ambitious targets (Mandatory skill).
• Experience in performance monitoring to evaluate and improve team efficiency and productivity (Mandatory skill).
• Proficiency in telesales with a strong ability to convert potential leads into sales through effective communication.
• Experience in maintaining accurate and comprehensive records to support data management and reporting.
• Familiarity with data management practices to organize and maintain tele-calling data effectively.
• Proven expertise in cold calling strategies to reach out to potential clients and expand the customer base.
• Skills in call monitoring to ensure calls meet quality standards and customer satisfaction levels are maintained.

Roles and Responsibilities

• Lead and manage the tele-calling team, ensuring alignment with the company’s objectives and sales targets.
• Develop and implement effective lead generation strategies to enhance client acquisition and retention.
• Monitor team performance using relevant metrics and deliver feedback to enhance efficiency and effectiveness.
• Conduct regular training sessions to ensure team members are well-equipped with the necessary sales skills and product knowledge.
• Maintain clear and concise records and reports for management review to track progress and areas of improvement.
• Collaborate with sales and marketing teams to align tele-calling efforts with broader business strategies.
• Ensure compliance with company policies and procedures to maintain data integrity and customer confidentiality.
• Foster a positive work environment that encourages team collaboration and individual development.