Customer Support Executive

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels.

Responsibilities

• Respond to customer queries via chat, email, and calls in a timely and professional manner.
• Identify customer needs and assist them with accurate information.
• Escalate complex issues to the relevant team and follow up for timely resolution.
• Maintain records of customer interactions and transactions.
• Meet individual and team KPIs (e. g., response time, resolution rate).
• Stay updated with product knowledge to provide accurate solutions.
  
  

Requirements

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills in English.
• Excellent computer and typing skills.
• Positive attitude, patience, and a customer-centric approach.
• Willingness to work in rotational shifts, including weekends if required.
  
  

Preferred (Not Mandatory)

• Internship or any prior experience in a customer-facing role.
• Knowledge of CRM tools like Freshdesk, Zendesk, etc.
  
  

This job was posted by Niranjana Bala from KoinBX.