VIP Management

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-speciality tertiary care hospital in Mumbai, renowned for its advanced infrastructure and care in areas like cardiac sciences and oncology. Upholding a rich legacy since 1918, it integrates cutting-edge technology with its founding principle: Respect for Life. The hospital is dedicated to excellence in patient care and is a leader in the healthcare industry.

Job Overview

We are seeking a Senior VIP Management professional to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position requiring 7 to 10 years of work experience, where you will oversee and maintain relationships with high-profile clients, ensuring the highest standards of service and confidentiality are adhered to.

Qualifications and Skills

• Proven experience in VIP Client Management with a demonstrated ability to handle high-profile clients with utmost professionalism (Mandatory skill).
• Excellent discretion and confidentiality skills to manage sensitive and private information competently.
• Strong crisis management abilities to effectively address and resolve any unexpected issues that may arise.
• Advanced stakeholder management skills to foster and maintain positive relationships with various stakeholders.
• Proficiency in customer relationship management to enhance client satisfaction and loyalty.
• Deep understanding and adherence to VIP protocols to ensure consistent high-level service.
• Commitment to protocol adherence, maintaining the integrity of procedures and processes.
• Experience in providing concierge services tailored to the unique needs of VIP clients, enhancing their overall experience.

Roles and Responsibilities

• Ensure seamless service delivery to VIP clients, maintaining high standards of professionalism and quality.
• Maintain strict confidentiality and discretion when handling sensitive client information.
• Develop and implement advanced crisis management strategies to preemptively address potential client issues.
• Identify and manage stakeholder expectations through effective communication and negotiation techniques.
• Foster positive client relationships through ongoing engagement and exceptional customer service practices.
• Enforce compliance with all VIP protocols and procedures to uphold the institution’s service standards.
• Coordinate and customize concierge services to meet the specific preferences and requirements of VIP clients.
• Collaborate with various departments to optimize the quality of service provided to esteemed clientele.