CX Training Manager (CXTM)

Job Description

Roles & Responsibilities:

• Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network
• Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
• Deliver OJT training for dealer Sales & Service team members
• Need based training based on Customer Complaints
• Understand gaps & train the dealership
• Soft skill & Refresher training on customer etiquette
• Training need evaluation and planning
• Coordination with Regional Field team for training need and planning
• Generation of periodic & regular reports & circulation to field & network
• Management reports generation, Dealer Score Card
• Monthly Reviews templates/ Reviews, Regional Monthly Reports
• Annual Business Plan, MIS & status generation & reporting
• Any other duties expected from the position & requested by respective manager
  
  

Skills Required

Proven experience as a Training delivery and customer experience management, Preferably worked in automobile domain or with automobile clients, Problem solver with good communication and interpersonal skills, Resolve and/or escalate issues within a well-timed routine, Good platform skills and participant engagement skills

Location

Bengaluru, Karnataka, India

Posted On

1747201569000

Years Of Experience

4 to 10 years