Associate, Customer Experience

The role

At Headout, the Associate, Customer Experience isn't just a position - it's a commitment to excellence. Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences. Your primary task? Ensuring every interaction with Headout leaves our customers satisfied and impressed. Please note that this role is for calls, emails and chat process.

What makes this role special?

• Service-Oriented: Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue.
• Multitasker: You can efficiently juggle queries, whether they come through chats, calls, or social media platforms.
• Effective Communicator: Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately.
• Continuous Improvement: You're always on the lookout to enhance our internal processes, aiming for increased efficiency.

What skills & experience do you need?

• You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
• Language Skills: Fluent in English, both in writing and speech.
• You’re Organized: Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize.
• You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
• You’re Agile.: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.

Bonus

• A passion for travel.
• Previous experience assisting a global clientele