Customer Success Manager

Recruiterflow is an AI-first RecOps platform built for ambitious recruiting agencies. We offer an integrated ATS & CRM with powerful automation features to streamline recruiting operations. Our mission is to transform how recruiting agencies function by turning hiring into a structured sales process—helping them close roles faster, engage top talent better, and scale with confidence. We’re already among the top 5 players in the industry, and our next milestone is to break into the top 3 within the next three years.

We’re looking for a passionate Customer Success Manager with customer-facing experience and hands-on onboarding or implementation experience. This is a ground-up role, perfect for someone who’s excited to build and scale customer success processes from scratch, own customer relationships end-to-end, and influence best practices across the customer lifecycle.

This role will involve users across North America and Europe.

Responsibilities

• Develop and maintain strong, trusting relationships with customers, serving as their advocate within Recruiterflow.
• Onboard new clients effectively, ensuring a smooth transition and providing comprehensive product training and guidance.
• Understand customer goals, challenges, and workflows to tailor solutions that maximize value and address specific needs.
• Proactively engage with clients to drive platform adoption, usage, and feature utilization, ensuring customer satisfaction and retention.
• Act as a liaison between clients and internal teams, conveying feedback, feature requests, and issues for resolution.
• Analyze customer usage data to identify trends, opportunities, and areas for improvement.
• Collaborate with the sales and marketing teams to contribute to the growth and expansion of the customer base.
• Continuously refine and optimize customer success strategies and processes.
  
  

Requirements

• Proven experience of 4+ years in a customer-facing role within SaaS or at a recruiting agency
• Strong communication and interpersonal skills, with the ability to build rapport and communicate effectively with diverse stakeholders.
• Deep understanding of customer success principles and methodologies, focusing on customer satisfaction and retention.
• Analytical mindset, comfortable interpreting data and using it to drive decisions and actions.
• Proactive problem-solving skills, with the ability to navigate complex situations and resolve issues efficiently.