Professional, Product Support

Job Description Summary

This position is responsible for the Systems Administration of Corrigo, a Computerized Maintenance Management System (CMMS) and facility service request (FSR) system. General duties include system configuration, records maintenance, properties, assets, system/data integrity, and auditing. This position balances scope, time, cost, and quality, while maintaining a customer focus.

Roles and Responsibilities

• Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.
• Ongoing Database management
• Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
• Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements
• Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions
• Support the account team users with general questions and other systems support requests.
• Maintain thorough knowledge of user base and critical user needs
• Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
• Manage and identify change requests and analyze impact of changes to the client.
• Leverage past learning and category/business knowledge in support of client business decision making
• Develop and maintain accuracy of data
  
  

Skills/Qualifications

• Minimum 3 years of Corrigo Platform experience is required
• College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
• Customer service focus
• Experience in real estate Industry and facility management operations a plus
• Exceptional analytical and problem-solving skills
• Strong proficiency in MS Excel, specifically using formulas for data analysis
• Excellent oral and written communication skills
• Experience in managing simultaneous complex tasks from inception to successful completion
• Strong technical skills with the ability to learn new applications quickly
• Excellent attention to detail
• Self-motivated, able to set priorities, and work autonomously
• Data analysis/implementation
• Ability to communicate and implement complex ideas
• Ability to work in a Team environment