Manager, Collections and Recovery Strategy BI (L09)

JOB_POSTING-3-70961-1

Job Description

Role Title: Manager, Collections and Recovery Strategy BI (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose

This role in Collection and Recovery Strategy BI is responsible for developing reporting solutions and dashboards to drive action-oriented results for the department. This includes key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution. The Manager leads these projects from beginning to end and also provides mentorship and leadership in the team to junior analysts. This is an important role in the success of the department and will partner cross functionally to support the department and business.

Key Responsibilities

• Provide dashboard, business intelligence and reporting support to the department through the utilization of reporting skills and business knowledge.
• Develop, modify and produce volume and performance reporting for complex, regulatory sensitive loss mitigation programs (e.g., re-age, forbearance, settlements, extensions) as well as analyze trends and research questions. Must utilize existing Build and Run controls.
• Create regulatory required quarterly Troubled Debt Restructuring (TDR) reporting, support validation process, review with Finance and resolve any questions or concerns.
• Provide MIS and required data sets for frequent regulatory exams, audits and reviews (ex. OCC Collections exam every 2 years).
• Conduct ad- hoc reports and requests as needed.
• Collaborate with Analytics teams (US and India), mentor and train team members to upskill and expand overall expertise
• Increase productivity by replacing manual outdated reports/processes with automated modern solutions
• Present complex analytical information to a varied audience in a clear and concise manner
• Drive continuous improvement in the reporting packages for the broader audience
  
  

Required Skills/Knowledge

• Bachelor’s degree with 2+ years of experience in credit, risk or analytics, or in lieu of a degree 4 + years' experience in credit, risk or analytics.
• 1+ years combined experience in Collections, Risk or Marketing Analytics or in a Business Intelligence function.
• 2+ years of hands on Experience in SQL, SAS, Business Intelligence tools(like tableau), well versed with MS-Office tools like Excel, Word, Power-Point, Open Source Tools with ability to independently build queries for data extraction & aggregation
• Comprehend key concepts & processes in Analytics domain and translate them into quantitative attributes/metrics
• Ability to define methodology, present insights to larger teams and influence decision-making
  
  

Desired Skills/Knowledge

• 1+ years of analytics/business intelligence experience in Financial Services Industry
• Experience in working with Tableau, Power BI, Birst etc. BI tools
• Advanced skills in MS-Excel, PowerPoint and Word
• Experience in Unix scripting and cronjob scheduling
• Good working knowledge of report and dashboard creation, including end to end process automation
• Deep understanding of data warehouse and data structures, especially Financial Services domain data warehouse, like Synchrony if possible
• Ability to accurately condense large amounts of information and present in a simple, cogent manner to management and clients
• Experience working with multiple complex data sources and large data integration assignments
• Good understanding of credit card industry, financial P&L drivers and key sensitivities, with business performance reporting experience
• Experience in operating as part of a cross-functional team
• Good project management, communications, multi-tasking, relationship management and influencing skills and the ability to work independently are critical to success.
  
  

Eligibility Criteria

Bachelor’s Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant analytics/business intelligence experience, or in lieu of a degree 4+ years of relevant analytics/business intelligence experience

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• Employees at L4+ are eligible to apply.
  
  

Level/ Grade : 9

Job Family Group

Credit