Area Operation Head
Blue Dart
Date: 14 hours ago
City: Agra, Uttar Pradesh
Contract type: Full time

Area Operations Head – REOPS734
Job Title
Area Operations Head
Function
Regional Business
Reporting to
Branch Operations Head / Area Head
Financial
Key Result Areas
Key Performance Indicators
Optimize costs in the Area
Reach Enhancement
Drive service quality and excellence in the Area
Ensure Security of Shipments
Ensure Regulatory Compliance
Drive Operations of Channel Partners attached to the Area
Drive Operations Process Efficiency and capability
Ensure Performance Driven Culture
Support Employee Capability Building
Drive employee morale and engagement
Job Title
Area Operations Head
Function
Regional Business
Reporting to
Branch Operations Head / Area Head
- Purpose
- Key Responsibilities
Financial
- Support Area Head in developing the budget for the Area
- Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs on a regular basis and take corrective actions, if any
- Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
- Oversee the management of all Service Centers in the Area to ensure efficient operations
- Drive key performance metrics for various operations processes in the Area (Service Centers)
- Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
- Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
- Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
- Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals
- Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
- % reduction in Operating Costs for the area
- Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)
- Overall adherence to area service quality in terms of Net Service Levels (NSL), EDD , TWD & BDD
- Delivery performance as per transit time for all products
- % undelivered shipments
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
- Achievement of target NPS Scores for the Area
- Number of open security related cases in the Area
- Compliance to all applicable regulatory requirements
- Operational Performance of
- RSPs
- PDAs
- Delivery Agents
- % increase in operational productivity in the Area (measured as shipments/ employee )
- % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes
- Adherence to Performance Management system timelines and guidelines
- % Key area positions with identified successors / potential successors
- Employee Attrition (%)
- PDA Attrition (%)
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