Operations Associate - 12645
GMR Group
Date: 22 hours ago
City: Delhi, Delhi
Contract type: Full time

Job Purpose
Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.
Responsible for allocation of airport resources at Terminal 3, to assist shift manager in handling the concerned in the event of emergency involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety. To assist shift Managers for implementation of special projects.
ORGANISATION CHART
Accountabilities
KEY ACCOUNTABILITIES
Key Performance Indicators
Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers.
EXTERNAL INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work
Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators in terms of operational requirements.
Govt. agencies (CISF/ATC): Coordination for operational requirements.
Medical Agencies: Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground.
INTERNAL INTERACTIONS
Shift Manager subordinates and peers within/outside the department.
FINANCIAL DIMENSIONS
Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.
Responsible for allocation of airport resources at Terminal 3, to assist shift manager in handling the concerned in the event of emergency involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety. To assist shift Managers for implementation of special projects.
ORGANISATION CHART
Accountabilities
KEY ACCOUNTABILITIES
Key Performance Indicators
Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers.
- No. of complaints / observations
- On Time Performance of flights
- On Time Performance of flights.
- No. of complaints.
- No adverse remark by any agency
- No. of audits observations reported
- No. of non-compliance.
- No. of observations closed
- No. of concerns in OMDA compliance
- Complaint/adverse remark from Regulator/Stakeholders.
- No. of interactions / meetings
- No. of issues resolved
- No of non-compliance observed
- Required reports v/s actual
- Accuracy of reports / MIS / log book
EXTERNAL INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work
Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators in terms of operational requirements.
Govt. agencies (CISF/ATC): Coordination for operational requirements.
Medical Agencies: Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground.
INTERNAL INTERACTIONS
Shift Manager subordinates and peers within/outside the department.
FINANCIAL DIMENSIONS
- N/A
- N/A
- Graduate / Post Graduation in Aviation Management
- Proficient in MS Office especially in Excel, Word and Power point etc.
- Proficient in using different software
- 5-6 years of aviation experience
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
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