Academic Counselor

Academic Counselor/Sr. Academic Counselor

Job Summary: We are looking for a proactive and empathetic Academic Counsellor to guide and support students in selecting the right learning programs tailored to their goals. The ideal candidate will possess excellent communication and problem-solving skills, with a passion for helping learners achieve academic and career success in a fast-growing EdTech environment

Key Responsibilities

1. Counsel prospective students and parents to help them understand and choose suitable courses and learning programs
2. Conduct detailed needs assessments to match students' career goals, educational needs, and program offerings
3. Follow up on leads and inquiries via phone, email, and other channels to convert them into enrollments
4. Provide detailed and accurate information about course content, curriculum, duration, and career outcomes
5. Maintain a strong understanding of EdTech offerings, trends, and student needs to deliver personalized guidance
6. Collaborate with the sales and marketing teams to achieve enrollment targets and drive business growth
7. Build and nurture relationships with students, parents, and other stakeholders to ensure a smooth onboarding process
8. Track and maintain accurate records of student interactions, inquiries, and enrollments in the CRM system
9. Provide post-enrollment support, including addressing queries and resolving challenges faced by students

Qualifications

• Bachelors degree in Education.
• Proven experience in academic counseling, sales, or customer support roles (preferably in the EdTech sector)
• Exceptional communication, listening, and interpersonal skills
• Ability to identify student needs and deliver tailored solutions
• Goal-oriented mindset with a track record of achieving targets
• Proficiency in CRM tools, MS Office, and virtual communication platforms
• Ability to work in a fast-paced, dynamic environment while maintaining a student-centric approach
• Should have their laptop
• Perks and benefits- Permanent WFH
• Benefits -
• Attractive Performance based unlimited incentives
• Complete work from home