SF Service Cloud Functional Consultant
r3 Consultant
Date: 2 weeks ago
City: Indore, Madhya Pradesh
Contract type: Contractor

Job Description: Senior Salesforce Service Cloud Functional Consultant
We are seeking an experienced Senior Salesforce Service Cloud Functional Consultant to lead
and manage the implementation of Salesforce Service Cloud solutions. The ideal candidate will
possess deep functional knowledge of Service Cloud, strong stakeholder management skills,
and the ability to design scalable solutions aligned with business objectives.
Key Responsibilities
Consultation and Stakeholder Engagement:
Lightning Experience.
Functional Leadership
Testing And Deployment
Training And Documentation
Proven experience in Service Cloud implementations, including hands-on configuration
and administration.
4-5 years of hands on experience as SF Service Cloud Functional Consultant. Strong understanding of customer service processes and best practices.
Familiarity with Salesforce features like Einstein Bots, Field Service, and Service
Analytics.
Exceptional communication and presentation skills, with a customer-centric approach.
Experience in Agile/Scrum methodologies is a plus.
We are seeking an experienced Senior Salesforce Service Cloud Functional Consultant to lead
and manage the implementation of Salesforce Service Cloud solutions. The ideal candidate will
possess deep functional knowledge of Service Cloud, strong stakeholder management skills,
and the ability to design scalable solutions aligned with business objectives.
Key Responsibilities
Consultation and Stakeholder Engagement:
- Work closely with clients to understand business requirements and objectives.
- Conduct workshops, gather detailed requirements, and recommend best
- Translate business needs into technical specifications and solution designs.
- Design, configure, and implement Salesforce Service Cloud solutions, including
Lightning Experience.
- Create custom workflows, process builders, and other automations to optimize
- Collaborate with developers for custom code, integrations, and complex
Functional Leadership
- Act as a functional expert to guide clients on best practices for Salesforce Service
- Provide input on data modeling, process automation, and security configurations
- Support the development team in translating functional requirements into
Testing And Deployment
- Define test scenarios and coordinate user acceptance testing (UAT) with
- Ensure smooth deployment of solutions, including data migration and post-
Training And Documentation
- Conduct end-user training sessions and create comprehensive documentation,
- Support change management efforts to promote solution adoption.
- Partner with client teams, project managers, developers, and other consultants
- Communicate effectively with both technical and non-technical audiences.
Proven experience in Service Cloud implementations, including hands-on configuration
and administration.
4-5 years of hands on experience as SF Service Cloud Functional Consultant. Strong understanding of customer service processes and best practices.
Familiarity with Salesforce features like Einstein Bots, Field Service, and Service
Analytics.
Exceptional communication and presentation skills, with a customer-centric approach.
Experience in Agile/Scrum methodologies is a plus.
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