Priority Escalation Officer
IDFC FIRST Bank
Date: 1 day ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Requirements
Role/Job Title: Priority Escalation Officer
Function/ Department: Grievance Redressal
Roles & Responsibilities
'Identify Erring units Responsible for Escalation , RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders.
Education Qualification
Graduation:- Any Graduate
Experience: 5-10 Years of experience in the related field.
Role/Job Title: Priority Escalation Officer
Function/ Department: Grievance Redressal
Roles & Responsibilities
- 'Effective resolution of customer grievances/ escalations referred at MD desk to ensure zero comeback / further escalations.
- TAT adherence for providing resolution
- Take quick decision for redressed of complaints.
- Need to ensure quality of resolution and reposes.
- Ensure capturing of correct details and raising appropriate ticket in the system.
'Identify Erring units Responsible for Escalation , RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders.
Education Qualification
Graduation:- Any Graduate
Experience: 5-10 Years of experience in the related field.
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