Business Analyst

BUsi5+ Years of experience as a Business Analyst

Good understanding on user experience Ability to understand and analyse business processes and customer experiences

Creating customer journey maps

Creating service blueprints

Ability to engage in conversations with the client, present to leadership teams, and carry out interviews and conduct workshops

Ability to carry out usability tests with customers and Analyse the usability of what is being built. For this, one needs to be able to create test plans, recruit customers, and carry out both moderated and unmoderated tests and then Analyse the results. Good communicated is essential for running moderated tests

Ability engage with the client over user experiences and work with the client and designers to create designs and flows

Ability to meet strict deadlines and track work while being transparent of it with the team.

Responsibilities

Engage with the client and leadership, carrying out interviews and workshops

Creating service blueprints from interviews and research work

Analyzing current processes and experiences

Carrying out usability testing with customers

Guiding the designers and teams on good usability principles

Ability to understand clients needs, the customers needs along with principles of usability to propose design flows and advise on the same

Identify improvement opportunities (proactive and reactive)