Director of Security

Operational

Supervising the daily tours and operations of proprietary security officers, managing the operations of contracted security personnel, and managing and directing the operations of augmenting security personnel engaged for special events on the premises.

Drafting and implementing security directives, policies and procedures for the property, coordinating the implementation of security standards and operating procedures for the property.

Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary. Also coordinates and conducts safety-related investigations for the property.

• Organizing and managing special projects, events and VIP visits at the property.
• Coaching and counselling security employees to reflect Hyatt service standards and procedures.
• Conducting Security training for security staff and Security Awareness training for employees at the property.
• Ensuring that all appropriate Emergency Plans are updated and regularly exercised, pursuant to city, country requirements and as directed by Hyatt Security Policy.
• Establishes operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
• Records and strictly controls the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the Hotel Manager and Director of Finance.
• Representing the hotel in all security related matters to external stakeholders, such as Meeting and Event planners, VIP protection details, and government authorities vested with protective security and/or counter terrorism responsibilities.
• Being a member of the local Overseas Security Advisor Council (OSAC) Country Council.
• Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
• Conducts vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary.
• Maintaining the physical and technical security systems of the property; coordinating the development of, and for managing the implementation of, the Emergency and Crisis Response plans and protocols for the property.
• Organizing and directing specialized security support for the various meetings and events of the hotel.
• Managing and directing the supervisors of the Security Force (Guarding Operations) of the hotel.
• Ensuring that all appropriate Emergency Plans is updated and regularly exercised, pursuant to city, country requirements and as directed by Hyatt Security Policy.
  
  

Administration

• Managing the Security Capital Expenditures and the annual operating budget for the Security department.
• Representing the hotel and conducting regular liaison with appropriate law enforcement, local fire, and other emergency response authorities.
• Serving as the Security Advisor to the General Manager and the hotel Executive Committee for all security related matters of the hotel.
• Ensuring the timely reporting and submission of all guest/employee incident reports.
• Monitoring the reports for all “Lost and Found” items.
• Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  
  

People

• Responsible for developing and managing the Security Awareness programs and security training for employees and security staff.
• Establishes with the Director Engineering and the Training Manager, an effective in-house training course on
• Security and Fire Prevention, and ensures that all new employees are briefed and/or trained in Fire
• Prevention/Fire Fighting procedures relevant to their position.
• Ensures the punctuality and appearance of all Security employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Conducts annual Performance Development Discussions with Security employees, supports them in their professional development goals.
• Plans and implements effective orientation and general security training programmes for all Security employees in coordination with the Training Manager and Departmental Trainers.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and
• Culture Characteristics.
• Provides feedback on the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
  
  

Other Duties

• Supervising the daily tours and operations of proprietary security officers, managing the operations of contracted security personnel, and managing and directing the operations of augmenting security personnel engaged for special events on the premises.
• Drafting and implementing security directives, policies and procedures for the property, coordinating the implementation of security standards and operating procedures for the property.
• Coaching and counselling security employees to reflect Hyatt service standards and procedures.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Maintaining strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
• Administering the Security Policies and Operational Standards for the hotel (as specified in the Security Policy
• Manual and Security Operations Manual), particularly those relating to fire, hygiene, health and safety.
• Minimum 2+ years of experience in similar position.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Excellent problem solving and interpersonal skills.
• Demonstrate a growth mindset.
• Coach, mentor & Empower T.E.A.M.