Customer Support Executive

Date: 1 day ago

City: Ghaziabad, Uttar Pradesh

Contract type: Full time

Efficient Customer Support

Ensure customers receive excellent and consistent customer service.
Meet and exceed service standards and agreements.
Execute all customer-facing transactions in line with company strategy, resulting in higher satisfaction and timely service delivery.

Meeting Service Level Agreements (SLAs)

Ensure that the agreed SLAs are met under all circumstances to strengthen customer loyalty and retention.

Complaint Resolution

Diffuse situations with dissatisfied customers professionally.
Resolve product or service issues by clarifying complaints, identifying the cause, selecting the best solution, expediting resolution, and following up.
Manage and address customer complaints and escalate unresolved issues to the appropriate senior staff when necessary.

Ensuring Client Satisfaction

Ensure timely and successful delivery of services and solutions according to client needs and objectives.
Assist with challenging client requests and escalate them to the concerned department for resolution.

Qualifications

2-3 years of experience in a customer-centric role within an international BPO or call center.
Strong team management, negotiation, and problem-solving skills.
Excellent organizational skills with keen attention to detail.
Exceptional verbal and written communication skills in English; proficiency in Arabic is a plus.
Must be a strong team player, highly motivated, and able to work under pressure during peak periods.
Ability to review grant and contract documents for terms and conditions.

Additional Information

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