Network Engineer - Cisco/Incident Management

Date: 1 day ago

City: Kolkata, West Bengal

Contract type: Full time

Key Responsibilities

Network Troubleshooting: Identify and resolve basic network-related issues (e.g., connectivity, routing, and switching problems) using networking tools and devices.
Configuration and Maintenance: Assist in the setup, configuration, and ongoing maintenance of routers, switches, firewalls, and other network equipment.
Monitor Network Performance: Continuously monitor network systems for performance issues or outages, and use network management tools (e.g., nms,ems,gis,Dash board..) to detect and resolve problems.
Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers.
Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers.
Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies.
Collaboration: Work closely with internal teams (e.g., IT support, security teams) to ensure seamless network operations.
Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution.
Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained.

(ref:hirist.tech)

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