Head of Delivery APAC (India)

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~

Ø Respect for the planet

Ø Respect for our customers and

Ø Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are currently looking for Head of Delivery APAC (India)~

Providing overall responsibility of our Client’s Project Management delivery capability across multiple projects in accordance to project scope and our clients corporate governance.

In line with our value of ‘Respect for the Planet’, we encourage all our people to provide leadership through participating in our sustainability initiatives, including activities ran by the regional GSTF. Including encouraging our people to engage and drive sustainable behaviours, supporting organisational change and global sustainability programs.

The Specifics

Operational

• Provides senior level resolution to customers on project related issues
• Responsible for “coaching” the customer and the Our Client project teams through the project lifecycle in attaining the objectives of scope, quality, budget and timeline
• Identifies and mitigates risks on all projects
• Ideally undertake the role of PM on at least one project (e.g. BAU)
• Responsible for the timely recruitment and training of PMs.
• Guide team technically and business perspective with the ability to work on ground.
• Responsible for the appropriate processes, policies and procedures being applied to projects (e.g. Agile techniques)
• Responsible for ensuring project status reports are issued to customers in accordance with expectations and are of appropriate quality.
• Perform the role of a conduit between the Project Managers and the Product team (specifically the Product Managers) to ensure that Project Managers are fully aware of the Product Roadmap and understand the implication of each new key feature.
• Promote the development and use of re-usable PM tools and practices
• Foster continual process improvement
  
  

Leadership

• Motivation and support of Project Managers and their delivery teams
• Leading and mentoring of Project Managers to promote and develop strong project management expertise and practises across Our Client’s professional services
• Protecting project budgets by adhering to project scope and ensuring solutions are appropriate and efficient
• Reviews project estimates and revenue forecasts
• Supporting the pre-sales team to create project proposals as required
  
  

Customer Service

• Contributing towards long-term business relationships between Our Client and customers
• Promoting Our Client’s products and solutions to Customers when required and internally within the Project Management practice.
  
  

Compliance

• Reviewing solutions for compliance to product architecture and documenting outcomes
• Supporting the internal quality and control requirements defined by company policy
• To abide to the Compliance Policies and Procedures of the Company.
  
  

Occupational H&S

• Take reasonable care of your own and other people’s Health & Safety in the workplace.
• Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk
  
  

Additional Tasks

• This role entails both domestic and international travel
• In addition to this you are required to carry out any other duties as reasonably requested by your manage
  
  

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you)~

Qualification~ BE / B.Tech

Experience~ 20+ years

• Minimum 15 years’ experience in technical leadership of large implementation projects
• Also need to have some exposure to billing, CPQ, COM, collections and payment technology domains. Need to understand above domains from a software standpoint.
• Good experience with program delivery or service delivery or engineering or QA background but willing to be hands on.
• Enterprise solutions in software development
• SDLC and Project Methodologies
• Industry knowledge in Software and Utilities
  
  

Specialized Skills

• Software Project Management experience
• People management skills
• Full awareness and knowledge of the Our Client Job Descriptions for all Professional Services staff.
• Detailed understanding of the SDLC and each of the roles and responsibilities associated with every member of a project team
  
  

Personal Attributes

• High energy level and work ethic
• Attention to detail and complex problem solving
• Customer focused
• Mentorship and coaching
  
  

What we offer in return~

• Personal growth – in leadership, commercial acumen, and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet
  
  

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.