Product Support

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Join a very fast-growing team at Numerator! The Panel product is an exciting business that is at the forefront of machine learning, computer vision, and other new technologies that enable us to extract information from our hundreds of thousands of panelists and turn it into data that many Fortune 500 companies use to guide their business and answer questions about who is buying their products and why.

The Product Operations Analyst for Data Extraction is responsible for analyzing data bugs and fixing them at scale, and helping to prevent bugs from being released by performing QC. This role will work closely with the Product Owner and Product Manager who will help prioritize the most important issues and guide how to solve complex problems to ensure we are meeting the needs of our clients. The Product Operations Analyst will work closely with our Engineering team to understand what bugs code fixes are intended to resolve, and communicate whether the implementation was successful or not and what should be done to make them successful. Here's what you'll be doing on a day to day basis:

• Write SQL queries to identify data that is likely to be affected by a data bug
• Become a subject matter expert on how our data extraction flows work and what each component does to our receipt data
• Utilize internal tools to fix data bugs - run batch jobs and monitor for completion, then once complete confirm that the job had the intended effect
• Perform data analysis to assess the impact of data quality issues, and report findings to Engineers, Product Owners, and Product Managers via Slack, Jira ticket comments, or Google Slides
• Utilize internal tools and SQL queries to evaluate reported data bugs, validate that they exist, and translate the bug into a Jira ticket for the Engineering teams
• Communicate to Engineers the root cause of a data problem, and what the desired output should be
• Perform QC of data fixes or tool features before release to ensure correct implementation
  
  

What You'll Bring to Numerator

Requirements

• Strong oral and written communication skills - must be able to speak the technical language of engineers, as well as communicate problems and their impact to Product Owners/Managers
• Intermediate SQL skills
• Experience with agile management or product management software (JIRA preferred)
• Comfort reading data in JSON format
• A strong attention to detail and ability to catch bugs that others may miss
• An understanding of consumer, retail, or eCommerce datasets at a granular level a nice to have
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.