Customer Chat Support

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts.

The Role

About Us

GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform.

What You’ll Do

Live Chat Support

• Answer customer questions through live chat
• Respond quickly, clearly, and professionally in English
  
  

Sales Support

• Share product details to help customers choose the right items
• Support the sales team with smooth communication
  
  

CRM and Data Management

• Keep customer data updated in our CRM system
• Log chats and track activity
  
  

Order Coordination

• Help process orders and coordinate with internal teams
• Keep customers informed about their orders
  
  

Issue Handling

• Solve customer concerns efficiently and politely
• Escalate issues when needed
  
  

Reporting

• Generate reports on chat and sales support activities
• Share ideas for improvements
  
  

Process Improvement

• Identify gaps and suggest better ways to improve customer service
  
  

What You’ll Get

• Competitive salary (based on experience)
• Performance-based bonuses
• Career growth opportunities
• Training and development support
  
  

If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM.

Ideal Profile

What You Need

• Graduate degree in any stream
• At least 1+ year of experience in sales support (tech/IT background is a plus)
• Strong English communication skills (written and spoken)
• Comfortable using CRM systems, Microsoft Office, AI tools, and more
• Good communication and multitasking skills
• Customer-focused and works well in a team
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Jewellery
• Opportunity to make a positive impact