Technical Account Manager

HyperGuest is on a mission to revolutionize hospitality distribution. We provide a direct and seamless connection between hotels and travel providers, cutting out the middlemen and enabling real-time, commission-free bookings. As we continue to grow globally, we’re looking for passionate, tech-savvy professionals to join our team.

We are seeking a Technical Account Manager to join our dynamic team. This hybrid role combines the relationship-building skills of an Account Manager with the technical expertise needed to support the integration and optimization of our platform for our partners.

The ideal candidate is customer-obsessed, analytically minded, and comfortable navigating both business and technical conversations. You will serve as the main point of contact for key clients, helping them onboard, integrate, and maximize value from our platform.

Responsibilities:

• Own and manage long-term relationships with assigned clients, ensuring their success and satisfaction with HyperGuest’s platform.
• Lead technical onboarding and integration processes, including API integrations and connectivity testing.
• Act as a bridge between the client and internal technical/product teams to resolve issues and drive improvements.
• Analyze client performance and provide insights and recommendations to optimize results.
• Provide ongoing product training and support, ensuring clients are leveraging the full capabilities of the platform.
• Monitor system connectivity and proactively resolve technical issues.
• Collaborate with internal teams (R&D, Product, Sales) to advocate for customer needs.
  
  

Requirements:

• 2–4 years of experience in a Technical Account Manager, Implementation Manager, or similar role, preferably in a SaaS or travel-tech company.
• Experience working with RESTful APIs, including testing endpoints using tools like Postman.
• Ability to read and interpret API documentation and help clients implement integrations.
• Ability to debug JSON/XML responses and reading log files
• Familiarity with Jira, Zendesk, or other ticketing systems to track technical issues.
• Ability to use tools like Excel, Google Sheets, or Looker/Tableau to analyze partner data and identify trends or anomalies.
• Comfort with basic SQL queries to extract data or troubleshoot (optional but great to have).
• Excellent problem-solving skills with a customer-first mindset.
• Exceptional communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Highly organized with the ability to manage multiple clients and projects simultaneously.
• Fluent in English; additional languages are a plus.
• Knowledge at PMS, channel managers, OTAs, and metasearch platforms - A Plus.