Debt recovery agent-Field

Company Overview

Digitide started with a simple vision: to transform business operations and drive growth for enterprises globally. For over 20 years, we have been at the forefront of creating lasting impacts through AI-led digital solutions and smart business processes. With a global presence in 40 locations across 5 countries, Digitide provides transformative solutions that help businesses adapt and thrive. We are a committed partner driving meaningful impact every day in the IT Services and IT Consulting industry.

Job Overview

We are seeking a dedicated Debt Recovery Agent Field to join our team at Digitide. This is a full-time role located in Kalaburgi, Bidar, Visakhapatnam, Guntur, Nandyal, Nellore, and Cuddapah. The ideal candidate will be responsible for managing debt collections and customer appointments. They will work diligently to recover outstanding debts while maintaining professionalism and compliance with relevant regulations.

Qualifications and Skills

• The candidate must possess excellent negotiation and communication skills to effectively manage debt recovery processes.
• Prior experience in the collections industry is paramount to understand the nuances of debt recovery efforts.
• Strong organizational skills are necessary for managing appointments and maintaining meticulous records of transactions.
• Proficiency in problem-solving to overcome potential barriers encountered during debt recovery activities.
• Proficiency with data management and reporting tools to track collection progress efficiently.
• Deep understanding and adherence to financial regulations and compliance standards that govern collections processes.
• Must have the ability to work independently as well as collaboratively within a team to achieve established targets.
• Must have HSC as a minimum educational qualification to be considered suitable for this role.
• Collections (Mandatory skill), Fix the Appointment (Mandatory skill), and DRA CERTIFICATE (Mandatory skill) are essential for this role.

Roles and Responsibilities

• Proactively engage with clients to assess outstanding debts and establish recovery plans tailored to their circumstances.
• Coordinate and fix appointments with clients to discuss repayment strategies and address any queries or concerns.
• Maintain detailed records of all communication and transactions related to debt collection activities.
• Monitor outstanding accounts and follow up with clients as necessary to ensure timely payments are received.
• Collaborate with team members to develop best practices and strategies for efficient debt recovery.
• Ensure compliance with legal and regulatory requirements during the debt collection process.
• Provide feedback and insights to management regarding the effectiveness of current debt recovery strategies.
• Utilize strong communication skills to maintain professional relationships with clients while recovering outstanding debts.