Systems Engineer

Job Summary

We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk Service Now Windows Networking and Desktop Support. This role requires working from the office with rotational shifts. The candidate will play a crucial role in maintaining and improving our IT infrastructure ensuring seamless operations and contributing to the companys success.

Responsibilities

• Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations.
• Provide exceptional support to users through the service desk addressing technical issues promptly.
• Utilize Service Now to track and manage incidents ensuring timely resolution and documentation.
• Maintain and troubleshoot Windows operating systems to ensure optimal performance and security.
• Oversee networking components ensuring reliable connectivity and addressing any issues that arise.
• Deliver desktop support to end-users resolving hardware and software issues effectively.
• Collaborate with team members to implement IT solutions that enhance productivity and efficiency.
• Monitor system performance and proactively identify areas for improvement.
• Ensure compliance with company policies and industry standards in all IT operations.
• Participate in rotational shifts to provide consistent support and coverage.
• Communicate effectively with stakeholders to understand and address their IT needs.
• Contribute to the development and implementation of IT strategies that align with business goals.
• Stay updated with the latest technologies and best practices to continuously improve service delivery.
  
  

Qualifications

• Possess strong knowledge and experience in Incident Management and Service Desk operations.
• Demonstrate proficiency in using Service Now for incident tracking and management.
• Have a solid understanding of Windows operating systems and their maintenance.
• Exhibit expertise in networking principles and troubleshooting techniques.
• Show capability in providing desktop support and resolving technical issues.
• Display excellent communication skills and the ability to work collaboratively.
• Be adaptable to rotational shifts and committed to providing high-quality support.
  
  

Certifications Required

• ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals