Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Key Responsibilities

• Serve as the primary point of contact for assigned university and institutional clients
• Develop and maintain strong relationships with key stakeholders at client organizations
• Ensure successful implementation and adoption of our technology solutions, digitization services, and ERP systems
• Conduct regular check-ins and reviews to assess client satisfaction and identify growth opportunities
• Collaborate with internal teams to resolve client issues and improve product offerings
• Analyze client usage data to provide insights and recommendations for optimization
• Create and deliver training materials and sessions for clients
• Assist in upselling and cross-selling additional services to existing clients
  
  

About Company: Reno Platforms aims to build an entire operating system for premier education institutions of this country. Trusted by 100+ premier institutions including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group and many more! With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.