Sales Trainer

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

Urban Company’s India business is divided into large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

Beauty vertical

● Salon for women: Skin-care services

● Salon for women: Hair, nails and make-up

● Men’s grooming

● Spa therapy for men and women

● Treatments

Home vertical

● AC and appliance repair

● Cleaning and Pest control

● Electricians, Plumbers, and Carpenters

● Painting

● Wall Decor

Products business (Largely B2B sales)

● Beauty & spa products: Both OEM and private labels

● Cleaning products

Native

● Smart Locks and RO

Role Overview

The Sales Trainer will be responsible for ensuring that our service partners in the Wall Decor category have a strong foundation in sales skills, customer communication, and conversion strategies.

This role will focus on training partners on fundamental and advanced sales techniques, tracking sales performance, and identifying and addressing challenges partners face in closing sales.The Sales Trainer will be instrumental in building a high-performing partner network that consistently delivers strong sales results and revenue.

What You’ll Do:

Sales Training & Development

● Design and conduct structured sales training programs for service partners in wall decor.

● Train partners on customer psychology, pricing strategies, and effective sales pitches.

● Conduct product-focused training to ensure partners can confidently explain the features, benefits, and quality of materials.

● Implement practical role-playing exercises to help partners handle objections and close deals

● Create sales scripts, product guides, and training videos to support ongoing learning.

Performance Tracking & Sales Metrics Ownership

● Own key sales metrics such as conversion rates and average order value

● Monitor partner performance and identify common sales challenges.

● Work with the business team to analyze sales trends and improve training strategies accordingly.

Partner Engagement & Issue Resolution

● Regularly interact with service partners to understand their sales difficulties.

● Address common pain points, such as customer objections or pricing concerns.

● Ensure consistent motivation and guidance for partners to maintain sales momentum.

What We Need:

● B.Tech, Diploma or ITI or experience as a sales trainer in leading furniture and fitting companies

● experience in sales training, sales enablement, or sales management

● Proven ability to train and mentor sales teams or partners with measurable success.

● Comfortable tracking metrics, analyzing sales data, and optimizing training.

● Strong leadership and communication skills, with the ability to inspire teams.

● Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

● High level of professionalism and commitment to quality.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic or origin.