Intern R&D - 18

Field return part analysis

 Warranty return sample should be updated in the RED box and follow the Valeo warranty part analysis

procedure and respecting the timing commitment from Customer and Valeo QRQC requirement.

OEM, Dealer and End user interface.

 Should able to interface with OEM quality and service team, Dealer and End user to support the warranty

concern and to collect the field data. Able to present warranty status to customer.

Defining the warranty liability with Customer

 Technically analyze the warranty part and present the % of Valeo liability on the failure and get the

agreement on warranty liability.

Statistical analysis of the customer warranty data and escalate any risk.

 Statistically analysis the raw warranty data from customer and able to make conclusion on the data

analysis and escalate any quality and cost risk.

Good Cross functional team communication.

 Customer feedback and field analysis feedback should be able to communication different team in the

organization and able to bring the solution from them.