Vice President of Professional Services

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of close 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

Role Overview

We’re looking for a dynamic Professional Services Leader who combines deep expertise in services and product, can drive maturity in service engagements, and inspire teams. You’ll be the go-to leader for customers and internal teams, diving deep into technology and product to solve problems and deliver exceptional outcomes.

What will you do ?

• Own and drive the 12- and 24-month strategic roadmap for post-sales success, aligned with Rocketlane’s ARR and growth objectives.

• Lead and scale the Professional Services function, ensuring world-class delivery across onboarding, implementation, support, and customer success.

• Inspire, mentor, and grow a high-performing team (currently 10+ members), fostering a culture of ownership, innovation, and continuous improvement.

• Design and execute scalable service delivery models tailored for SMB, mid-market, and enterprise segments—balancing automation with high-touch engagement.

• Develop and operationalize best-in-class playbooks and processes, covering scoping, scheduling, staffing, budgeting, tooling, and integration to ensure predictable outcomes.

• Create strategic service packages (implementation, migration, consulting) that drive confidence, set clear expectations, and position Rocketlane as a preferred partner.

• Be the executive point of escalation for complex customer challenges, ensuring swift resolution and successful project go-lives.

• Build deep, trusted relationships with key customers, acting as a strategic advisor and championing their long-term success.

• Define and track success metrics—time-to-value, adoption, CSAT, NPS, and customer health—driving accountability and continuous improvement.

• Collaborate closely with Sales, Product, Engineering, and Marketing to influence roadmap decisions, align GTM strategies, and enhance the overall customer experience.

• Own and manage the post-sales org budget, making data-driven decisions to optimize performance and resource allocation.

• Represent Rocketlane externally at customer events and industry forums, strengthening our brand as a leader in customer onboarding and professional services.

You should apply if

• 15+ years in professional services, customer success, or product roles within SaaS or tech or start-up companies.
• Proven experience leading teams and driving maturity in service engagements.
• Strong technical aptitude and curiosity, comfortable diving deep into product and technology.
• Excellent communication and relationship building skills, able to engage with C-level executives and customers globally.
• A natural leader who inspires teams and thrives in a fast-growing, evolving environment.
• Experience with PSA tools, onboarding platforms, or SaaS implementations is a plus.

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).