Customer Service Executive in Ahmedabad
Svatantra Micro Housing Finance Corporation
Date: 10 hours ago
City: Ahmedabad, Gujarat
Contract type: Full time
Key Responsibilities
- Engage with customers through chat platforms in a professional and courteous manner
- Respond promptly to customer inquiries, providing accurate and relevant information
- Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions
- Utilize pre-established scripts and guidelines to handle common inquiries and scenarios
- Ensure accurate and timely documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate and resolve complex customer issues
- Stay updated on company products, services, and promotions to provide informed assistance
- Meet performance metrics, including response time, issue resolution, and customer satisfaction
- Continuously enhance product knowledge and customer service skills through ongoing training
- Demonstrate excellent computer skills with good typing speed and ability to toggle between windows
- Respond promptly to customer inquiries, providing accurate and relevant information
- Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions
- Utilize pre-established scripts and guidelines to handle common inquiries and scenarios
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