Cluster Manager – East India (5A)

Date: 7 hours ago

City: Kolkata, West Bengal

Contract type: Full time

Overall Job Purpose

Drive the highest levels of quality towards the assigned Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables

Job Specification - Key Accountabilities

Coach and steer Segmented Vertical / Cluster team to achieve set targets
Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process
Can hold a reasonable number of own accounts, still allowing sufficient time for coaching
Ensure that the Push-Pull principle is followed as defined in Steering concept
Drive the identification of new opportunities by the team
Conduct regular joint meetings with Customer Service
Regularly review customer portfolios jointly with Sales Executives
Performance management as defined in the Sales Process
Review and check teams Sales Force timely updates
Support Steering Manager and Sales Director with budgeting, planning and strategy
Review sales rep portfolios and coverage of MR, CU and CN customers
Ensure they have the right Segmented Vertical specialists for their market
Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Coordination of Area sales activities with other Sales Managers and Sales Director

Qualifications And Technical Job Requirements

University degree or equivalent
Minimum 12 years’ experience in a commercial role, preferably in the maritime sector
Excellent communication skills
Comprehensive knowledge of FIS and other HL systems
Working knowledge of MS Office
Result driven team player with a proactive attitude
Ability to work under pressure
Goal and deadline driven
Good time management skills
Receptive and be able to grasp new ideas and self-motivation for personal development

Competencies and Values

Communication/Organization Skills
Communication and ability to take initiative
Professional ability to interact with other functions
Strong networker
Interest in a Global Career
Project Management experience
Systematic and efficient way of working
Familiar with business operations and demonstrate excellent leadership skills
Outstanding research and analytical abilities
Project management skills
Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver

Team Management

Create an inspiring team environment with an open communication culture
Set clear team and individual KPI’s goals
Motivate and lead the team to achieve most efficient and timely delivery.
Set up internal timely meetings for project kick-offs, creative reviews, and team checkpoints
Plan and assist in designing developmental paths for the team

Hapag-Lloyd Values / Behaviors:

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