Customer Service Leader

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in [LOCATION] we’re looking for?

Your future role

Take on a new challenge and apply your technical and customer service expertise in a cutting-edge field. You’ll work alongside collaborative and detail-oriented teammates.

You'll play a critical role in supporting train set project activities, including testing, commissioning, validation, field trials, and warranty support. Day-to-day, you’ll work closely with teams across the business (such as Parts & Overhaul Support, RAMS, Project Engineering, and Quality teams), coordinate with internal and external stakeholders, and ensure smooth execution of projects at production units of Indian Railways, and much more.

You’ll specifically take care of failure data analysis and field issue resolution, but also develop fleet maintenance plans and monitor spares execution databases.

We’ll look to you for:

• Supporting and executing train set project activities, including testing, commissioning, validation, and field trials
• Providing technical inputs to cross-functional teams for on-time completion of commissioning activities
• Analyzing failure data and preparing reports to address field issues and implement reliability improvements
• Coordinating closely with customers (e.g., Indian Railways) during commissioning and warranty support
• Ensuring the closure of warranty obligations within stipulated timelines
• Developing fleet maintenance plans and monitoring spares execution databases
  
  

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• A graduate degree in Engineering or Industrial fields (or equivalent qualifications)
• Experience in computer literacy, including Microsoft Windows and Office tools
• Knowledge of train parts, subassemblies, and propulsion systems
• General understanding of railway systems
• Basic knowledge of SAP and GSI (desirable)
• Field experience and problem-solving skills (desirable)
• Familiarity with DFQ, quality, and audit processes (desirable)
• Strong communication skills in English
  
  

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from monotonous daily routines
• Work with new security standards for rail signalling
• Collaborate with cross-functional teams and supportive colleagues
• Contribute to innovative and impactful projects
• Utilise our inclusive and dynamic working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development through award-winning learning programs
• Progress towards leadership or specialized roles in Customer Service or Operations
• Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
  
  

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone