PLSQL
Virtusa
Date: 4 hours ago
City: Pune, Maharashtra
Contract type: Full time
WeareseekinganexperiencedL2ApplicationProductionSupportEngineerwithastrongITbackgroundinhandlingproductionenvironmentsTheidealcandidatewillhaveextensiveexperienceinUnixLinuxOracleSQLandITILbasedservicemanagementThecandidatemustalsohaveathoroughunderstandingofbankingdomainpracticesandawillingnesstoworkinafastpaced24x7supportmoduleThisroledemandsstronganalyticalcommunicationandcoordinationskillstoensurehighavailabilityandreliabilityofcriticalapplicationsKeyResponsibilitiesLevel2ApplicationSupportProvideL2productionsupportforcriticalapplicationsensuringtimelyandeffectiveresolutionofissuesHandle24x7supportoperationsandresolvetechnicalissuesinalignmentwithSLAsMonitorapplicationperformancehandleincidentsandperformrootcauseanalysisforproductionissuesIncidentManagementQuickandeffectivetroubleshootingofincidentsintheproductionenvironmentManageescalationsandMajorIncidentManagementMIMprocessesensuringclearcommunicationandcoordinationduringcriticaloutagesCoordinatewithInfrastructureITteamsanddevelopmentpartnersforissueresolutionMonitoringandMaintenanceUsemonitoringtoolslikeITRStokeeptrackofapplicationhealthandperformanceHandleAutosysjobsandescalateappropriatelyifanyjobfailsPerformdebuggingusingUnixscriptingandOracleSQLqueriesChangeandReleaseManagementAssistwithdeploymentsandchangesusingtoolslikeuDeployandServiceNowFollowITILpracticesforIncidentChangeandProblemManagementManageandmaintaindocumentationforstandardoperatingproceduresandknowledgebaseUserCommunicationProvidecleartimelyandproactivecommunicationtostakeholdersregardingincidentstatusimpactsandresolutionsPrepareandsendusercommunicationforplannedunplannedoutagesCollaborationWorkcloselywithcrossfunctionalteamsincludinginfrastructureteamsdevelopersandbusinessstakeholderstoresolveissuesandplanreleasesRequiredSkillsandQualificationsTechnicalExpertiseProficiencyinUnixLinuxandshellscriptingfortroubleshootingandsupportStrongOracleSQLskillsincludingwritingqueriestosupportdataanalysisanddebuggingissuesFamiliaritywithOraclestoredproceduresfunctionsviewsandcursorsisaplusExperiencewithAutosysforjobschedulingandmonitoringToolsandTechnologyExperiencewithmonitoringtoolslikeITRSandjobschedulingusingAutosysHandsonexperiencewithincidentmanagementtoolslikeServiceNowFamiliaritywithuDeployorsimilardeploymenttoolsDomainKnowledgeSolidunderstandingofbankingprocessesparticularlyintheInstitutionalCustomerGroupICGdomainExposuretomanagingcriticalbankingapplicationsinproductionenvironmentsSoftSkillsStrongcoordinationandinterpersonalskillstoworkwithvariousteamsbothtechnicalandnontechnicalExcellentcommunicationskillsbothverbalandwrittenforclearandconciseissuereportingAbilitytoperformwellunderpressureinafastpacedhighstakesenvironmentQuickthinkingandaproactiveapproachtoescalationandproblemsolvingDesiredSkillsGoodtoHaveKnowledgeofOraclestoredproceduresfunctionsviewsandcursorsforadvancedtroubleshootingAnyRPAToolshandsonorunderstandingExperienceworkinginthebankingorfinancialservicesindustry
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