Senior Engineer, Field Service
Vertiv
Date: 9 hours ago
City: Raipur, Chhattisgarh
Contract type: Full time
Job Description
Brief Job Description:
Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF(Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.
Key Responsibilities
Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.
Assist in the configuration and commissioning of new UPS installations.
Maintain accurate records of maintenance activities, including any repairs or replacements.
Train customers on the proper use and maintenance of UPS systems.
Maintain up-to-date documentation of all service activities and customer interactions.
Participate in ongoing training and professional development to enhance technical skills and knowledge.
Ensure compliance with company policies and industry standards in all service activities.
Qualifications
Proficiency in diagnosing and repairing UPS systems.
Familiarity with network protocols and remote monitoring tools.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks effectively.
Work Environment
The position may require travel to customer sites and may involve working in various environmental conditions.
Flexibility to work outside regular business hours for emergency support and maintenance activities.
Additional Requirements
Ability to travel as needed.
Ability to lift and handle UPS components and equipment
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Brief Job Description:
Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF(Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.
Key Responsibilities
- Technical Support:
Diagnose and resolve hardware, software, and network-related issues affecting UPS performance.
Assist in the configuration and commissioning of new UPS installations.
- Preventive Maintenance:
Maintain accurate records of maintenance activities, including any repairs or replacements.
- Customer Interaction:
Train customers on the proper use and maintenance of UPS systems.
- Documentation and Reporting:
Maintain up-to-date documentation of all service activities and customer interactions.
- Technical Training and Development:
Participate in ongoing training and professional development to enhance technical skills and knowledge.
- Compliance and Safety:
Ensure compliance with company policies and industry standards in all service activities.
Qualifications
- Education: Diploma/bachelor’s degree in electrical engineering/Electronics Engineering.
- Experience: Minimum of 3 years of experience in UPS systems support or a related field.
- Technical Skills:
Proficiency in diagnosing and repairing UPS systems.
Familiarity with network protocols and remote monitoring tools.
- Soft Skills:
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks effectively.
Work Environment
The position may require travel to customer sites and may involve working in various environmental conditions.
Flexibility to work outside regular business hours for emergency support and maintenance activities.
Additional Requirements
Ability to travel as needed.
Ability to lift and handle UPS components and equipment
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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